Tag Archives: Groupon

Talk Me off the Groupon Ledge

I love Groupon, but after my recent experience with customer service, I'm doubting my loyalty. Help talk me off the Groupon ledge before I jump!

Ya’ll know I love saving money. Whether I’m hitting up weekly sales, scouring the clearance section, clipping coupons or using Groupon, I try to save money any way I can. But recently, I had a not so great experience with Groupon.

I’ve talked about great ways to use Groupon in the past. For example, some me time with a relaxing spa day, gifting sweet treats on a special occasion, trying a new restaurant or taking a vacation, Groupon has all kinds of options for saving.

But to be honest, my latest encounter has me rethinking Groupon’s customer service and if I’ll continue to be a loyal user. So let me explain.

Before the holidays I purchased a Groupon voucher for my boyfriend as a gift to him. It was for a local men’s nail salon. He’s talked so much about getting a pedicure and has never had one, so it was a perfect gift (plus I saved about $20).

I love Groupon, but after my recent experience with customer service, I'm doubting my loyalty. Help talk me off the Groupon ledge before I jump!

This particular voucher required an appointment. I tried calling a few times in January to get an appointment for him, but no one ever answered the phone. So I figured I’d wait a few weeks and try again. Maybe they were just super busy. The voucher didn’t expire until mid-April so I had plenty of time.

Well, things got busy, life happened and I wasn’t able to call again until the beginning of April. The problem was, this time the number for the business was actually disconnected. So, how am I supposed to make an appointment if I can’t even get in contact with the business?

I contacted Groupon (just over two weeks before the voucher expired) to let them know I couldn’t get in contact with the business and to ask what the next steps would be to redeeming the voucher. Groupon was going to use their own business contact for the salon and get back to me. A few days later I was told the business would call me directly within three days. I let those few days pass and was never contacted.

Again, I let Groupon know. About a week goes by without any contact and I’m getting concerned because the voucher is about to expire. So I reach out again and am told they’re still working on it.

I love Groupon, but after my recent experience with customer service, I'm doubting my loyalty. Help talk me off the Groupon ledge before I jump!

The expiration date comes and goes and now I’m bummed because my boyfriend can’t use the voucher anymore.

I reach out to Groupon again and ask what can be done now that the expiration date has passed. I can’t use the voucher so I’m hoping a refund can be given. I really don’t know what other solution there is aside from the business agreeing to accept the voucher even though it’s expired. I mean, I have no control over not being able to contact the business for an appointment beforehand and would hate to lose out on the money that I did spend towards the voucher (about $40).

I get the response I’m looking for from Groupon and was thrilled! They would refund the amount I paid for the voucher, to my account via Groupon Bucks. Not a problem. I love Groupon and know I’ll use the Groupon Bucks in the near future.

About three weeks go by, I’m browsing Groupon and I realize the Groupon Bucks aren’t there. They were never issued. So I follow up again with Groupon and at this point I’m starting to get the runaround. After maybe five responses from five different people (in the same support thread), I’m getting more frustrated with every response, as they each tell me a refund can’t be issued after three days of purchasing.

One of the support reps just offered me the Groupon Bucks a few weeks ago! What has changed since then?

It’s clear they haven’t read the whole support thread and don’t understand what had happened. I wasn’t simply asking for a refund because I forgot about the voucher and the expiration date passed. That’s not at all what happened, and I contacted Groupon in advance to try and get help in redeeming it before it did expire.

Please see this blog’s full policies and disclosure here.

Out of frustration I look for a phone number. I need to speak to someone in person and get this resolved once and for all. Well, I can’t find a contact number, but just the live chat. I’m already frustrated, but figure I’ll give it one last shot. Live chat, let’s handle this.

After explaining the issue, the support rep tells me again a refund can’t be given after three days of purchasing. I explain again that I was previously offered Groupon Bucks, which I’m fine with. She says no, that she can’t find that message in the support thread.

What?! I’m looking right at it in my email. I provide her the date of the message and the name of the rep who sent it. That’s not good enough. She doesn’t see it. I wish I could send her a screenshot of the message I’m looking at. I felt as though she was calling me a liar and I’m beyond pissed at this point. She offers to have me email the screenshots to their support email, which I do.

I love Groupon, but after my recent experience with customer service, I'm doubting my loyalty. Help talk me off the Groupon ledge before I jump!

Ten minutes go by while she’s checking to see if the email came through. At this point I’ve been on this chat for almost an hour (yeah, that’s how long it had taken to try to explain things, get my point across, and her to look into the issue). The email came through, she spoke with her supervisor and ONLY because I was able to provide proof of that message of the Groupon support rep offering Groupon Bucks as a resolution, they agree to the refund.

Finally, after a month and a half of trying to resolve this issue, I have a refund. It was a major relief to have everything taken care of, but it wasn’t an easy journey getting there. So, this leaves me skeptical of using Groupon again. What if this happens again and next time I end up losing my money? Is it a risk I’m willing to take?

I love Groupon and have used multiple vouchers in the past with no problem. Was this just a single fluke? And I still question why that salon business would offer a Groupon and then not have a reliable way of customers contacting them for an appointment. Might I add, that the business is still offering that exact same voucher at this very moment. How are customers going to contact them?

Have you ever had a problem with redeeming a Groupon voucher or had a problem with Groupon support? I really hate to give up Groupon, so I think I need some good stories to talk me off the Groupon ledge before I jump. Give me what you’ve got!

*Please see this blog’s full policies and disclosure here.

Pampering Is Easy with #Groupon

Health, Beauty & Wellness Groupons are all I need for a full day of pampering at an affordable price. #Groupon #ad
*This is a sponsored post. Opinions are 100% my own.

Now that we’re soon to be in our new home, I have no idea where to go for all of my beauty  and pampering needs. All of my usual places are way too far, so I have to find new spots. And affordable ones at that.

My plan isn’t to just drive around looking for places in the area and I don’t know anyone around here so I can’t really ask around, so I’m turning to Groupon! Not only can I find savings on all of my health, beauty and wellness needs, but it’s a way to easily narrow down locations that are close to me.

Health, Beauty & Wellness Groupons are all I need for a full day of pampering at an affordable price. #Groupon #ad

The first thing on my list is a massage. After loading up all of our belongings in a storage container at our old address, I could barely move the next day and we haven’t even unloaded everything at our new place yet. I’m sure I’ll be sore and stiff the day after we do that, too. So being the proactive person that I am, I’ve already started planning a day of pampering for when we’re all moved. While browsing Groupon I found tons of Health, Beauty & Wellness Groupons that fit the bill.

This isn’t my first time using massage Groupons, either. My boyfriend actually surprised me not too long ago with a Groupon for a local spa near our old home and it was an awesome experience. I got 3 facials, 3 full-body chair massages and 3 water bed massages all for just $29, and the spa itself was very serene and relaxing. I went once a month over a 3 month period, so it was literally 3 days of pampering in one great deal!

And now that I’m planning my own day of pampering, I can’t wait to make time after this move is over to get a massage. I’m already eyeing Groupons for a deep-tissue massage, a foot massage, a facial and everything in between!

Have you ever used a Groupon for a pampering need?

*This is a sponsored post in which I will receive compensation.  My opinions are 100% my own and in no way influenced by the brand.  Any claims or statistics should be confirmed with the brand.  Please see this blog’s full policies and disclosure here.

Groupon Coupons are Instant Savings at My Fingertips

*This is a sponsored post, but opinions are 100% my own.

Groupon Coupons is your one-stop shop for deals and savings for everyday use at your favorite stores. #GrouponCoupons #ad #spon

You probably already know that Groupon is an online hub where you can get amazing deals and savings on various goods, travel destinations, local events and more. But did you know Groupon also has coupons for everyday use at your favorite stores?

With Groupon Coupons I don’t have to worry about leaving home without savings in hand! If you’re like me, you’ve probably planned to head to a certain store with a coupon you’ve printed out, but once in the car or even at the store, you realize you forgot the coupon at home. Well, it’s too late at this point. You’ve already loaded the kids in the car and you’re not turning around to go back for that coupon. This WAS the story of my life.

Groupon Coupons is your one-stop shop for deals and savings for everyday use at your favorite stores. #GrouponCoupons #ad #spon

But now, no matter where I’m shopping, I can simply pull up Groupon on my phone and browse all the available coupons. It’s instant savings right at my fingertips! Leaving that pesky printed coupon at home isn’t an issue anymore because it’s right on Groupon Coupons! And it’s so easy that I don’t really have to make time to do it.

Groupon Coupons is your one-stop shop for deals and savings for everyday use at your favorite stores. #GrouponCoupons #ad #spon

As most parents have been doing lately, back to school shopping has been on my to-do list. Some of my favorite stores I like to shop at for my son’s clothes include Kohl’s and JCPenney. And the reason I like shopping at these stores isn’t just because they have clothes he likes, but because they ALWAYS have sales and coupons running. I love saving money!

Groupon Coupons is your one-stop shop for deals and savings for everyday use at your favorite stores. #GrouponCoupons #ad #spon

Just yesterday we visited JCPenney, but of course I had forgotten to check for any store coupons before we left home. Groupon Coupons saved my butt and I actually scored some nice savings.

Groupon Coupons is your one-stop shop for deals and savings for everyday use at your favorite stores. #GrouponCoupons #ad #spon

While shopping in the store I opened my Groupon app, went to the coupon section and searched for JCPenney. And what did I find? A coupon for $10 off a $50+ purchase of kids’ apparel and accessories. Score! I chose the in-store option and it enlarged the coupon for me. At checkout I just showed the cashier the coupon on my phone and the savings came right off.

There’s no more need to browse individual store websites to see if they have any active coupons. Groupon Coupons is all you need!

Have you ever used Groupon Coupons?

*This is a sponsored post in which I will receive compensation.  My opinions are 100% my own and in no way influenced by the brand.  Any claims or statistics should be confirmed with the brand.  Please see this blog’s full policies and disclosure here.